Terms of Service

1. Agreement to Terms

By purchasing, accessing or using any AI Hasugas service, you agree to these Terms of Service. If you do not agree, do not purchase or use the services.

2. Eligibility and Authority

You must be at least 18 years old and able to form a binding contract. If you accept these Terms on behalf of a business, you represent that you are authorized to bind that business.

3. Business Accounts

The services are intended for business use. You are responsible for all activity under your account, for maintaining the confidentiality of credentials, and for the actions of your users.

4. Services

AI Hasugas provides CRM software, AI voice and text agents, SMS and WhatsApp automation, telephone services, AI automation, integrations, implementation, configuration and managed services, as described in the plan you purchase.

5. Self-Service Platform

The Self-Serve Platform provides software access only. You build and configure your own agents, workflows and content. Implementation, strategy and done-for-you configuration are not included.

6. Done-for-You Services

Done-for-you plans include the configuration and services expressly listed for that plan. Work outside the listed scope is a separate engagement and may require additional fees, communicated and approved in advance.

7. Setup and Implementation

Setup and launch packages are one-time services delivered according to the described scope. Timelines depend on your timely cooperation, information and approvals.

8. Customer Responsibilities

You are responsible for providing accurate business information, required access, timely feedback, lawful use of the services, and compliance with all laws applicable to your communications and industry.

9. Customer Content and Data

You retain ownership of the content and data you provide. You grant AI Hasugas a limited license to host, process and transmit that content solely to provide and support the services.

10. AI-Generated Outputs

AI outputs are generated automatically and may be inaccurate, incomplete or unsuitable for a particular purpose. You are responsible for reviewing AI outputs before relying on them for decisions affecting your customers or business.

11. AI Accuracy Limitations

AI Hasugas does not warrant that AI responses, transcriptions, summaries, classifications or automations will be accurate, complete or error-free.

12. Telephone and Messaging Services

Voice and messaging services depend on carriers and third-party networks. Call quality, delivery, routing and availability are not guaranteed. Emergency calling (such as 911) is not supported and must not be relied upon.

13. SMS Compliance

You are responsible for complying with all applicable messaging laws and regulations, including the TCPA, CAN-SPAM, carrier requirements, 10DLC registration obligations, consent, opt-out handling and content restrictions.

14. WhatsApp/Meta Compliance

Use of WhatsApp functionality is additionally subject to WhatsApp and Meta policies. Violations may result in template rejection, number restriction or account suspension by those providers, which is outside AI Hasugas's control.

15. Customer Consent Requirements

You must obtain and maintain all legally required consents from the individuals you contact, including consent for automated calls, messages, AI interaction, and call recording where recording is enabled.

16. Third-Party Services

The services rely on third parties including cloud hosting, AI model providers, carriers, SMS providers, WhatsApp/Meta and payment providers. Their terms, availability and changes may affect the services.

17. Integrations

Integrations are supported only as expressly stated in your plan. Third-party APIs may change, deprecate features or become unavailable, which can affect integration functionality.

18. Usage-Based Fees

Plan subscriptions cover software access and included usage. Usage-based communication, carrier, messaging, AI, telephone, WhatsApp and other third-party fees may apply and are billed in addition to subscription fees.

19. Subscription Billing

Subscription fees are billed in advance for each billing period through our payment provider. One-time setup and launch fees are billed at purchase.

20. Automatic Renewal

Subscriptions renew automatically each billing period at the then-current rate until canceled in accordance with the Cancellation Policy.

21. Payment Authorization

By completing checkout you authorize AI Hasugas and its payment provider to charge your payment method for the amount due today and for the recurring subscription amount each billing period until you cancel.

22. Taxes

Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable sales, use, VAT, GST or similar taxes, other than taxes on AI Hasugas's income.

23. Late or Failed Payments

If a payment fails, AI Hasugas may retry the charge, suspend service, or terminate the subscription. You remain responsible for amounts properly owed.

24. Cancellation

You may cancel a subscription to prevent future renewals. Cancellation takes effect at the end of the current paid billing period, and service continues until that date.

25. No-Refund Policy

Payments are non-refundable as described in the AI Hasugas No-Refund & Cancellation Policy, which is incorporated into these Terms, except where a refund is expressly required by applicable law.

26. Fair Usage

All plans, including plans described as unlimited, are subject to fair usage intended to reflect normal business use of the purchased plan.

27. Pro Unlimited Restrictions

Pro Unlimited is intended for ordinary business operations. It is not intended for call-center use, resale, bulk broadcasting, or unusually high-volume automated campaigns.

28. Call-Center / High-Volume Restrictions

Call centers and unusually high-volume operations require a custom package. AI Hasugas may require migration to a custom plan where usage is inconsistent with the purchased plan.

29. Overage Fees

Usage beyond included allowances or beyond fair usage may incur overage fees. AI Hasugas will communicate applicable overage terms before ongoing overage billing where practical.

30. Suspension of Service

AI Hasugas may suspend service for non-payment, suspected fraud, security risk, legal requirement, abusive usage, or violation of these Terms.

31. Acceptable Use

You agree to use the services lawfully, respectfully and in accordance with the consent and compliance obligations described in these Terms.

32. Prohibited Uses

You may not use the services to:

• send unlawful, deceptive, harassing or fraudulent communications;
• violate telemarketing, messaging or privacy laws;
• impersonate another person or business;
• transmit malware or attempt to breach security;
• resell the services without written authorization;
• engage in activity prohibited by carriers, WhatsApp/Meta or other providers.

33. Intellectual Property

AI Hasugas and its licensors retain all rights in the platform, software, models, configurations, documentation and related intellectual property. No rights are granted except the limited right to use the services during your subscription.

34. Confidentiality

Each party agrees to protect the other's non-public information disclosed in connection with the services and to use it only for purposes of the engagement.

35. Feedback

If you provide feedback or suggestions, AI Hasugas may use them without restriction or obligation to you.

36. Security

AI Hasugas uses commercially reasonable administrative, technical and organizational measures to protect the services. No system is completely secure, and AI Hasugas does not guarantee that unauthorized access will never occur.

37. Privacy

The AI Hasugas Privacy Policy describes how information is collected, used and shared, and is incorporated into these Terms.

38. Service Availability

AI Hasugas does not guarantee uninterrupted or error-free availability. Availability depends on third-party infrastructure, carriers and networks.

39. Maintenance

Scheduled and emergency maintenance may temporarily affect availability. AI Hasugas will use commercially reasonable efforts to limit disruption.

40. Software Bugs and Errors

Software may contain bugs or errors. AI Hasugas will use commercially reasonable efforts to address material defects reported to it.

41. AI Limitations

AI systems can produce incorrect, incomplete or unexpected output, misinterpret speech, or fail to complete an intended action. You accept these limitations as inherent to AI-based services.

42. Third-Party Outages

AI Hasugas is not responsible for outages, degradations, policy changes or failures of third-party providers, carriers, networks or platforms.

43. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the services are provided "as is" and "as available", and AI Hasugas disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Some jurisdictions do not allow certain disclaimers, and those disclaimers may not apply to you.

44. Limitation of Liability

To the maximum extent permitted by applicable law, AI Hasugas will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or business interruption. AI Hasugas's total aggregate liability arising out of or relating to the services will not exceed the amounts paid by you to AI Hasugas in the three months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

45. Indemnification

You agree to indemnify and hold harmless AI Hasugas from third-party claims arising out of your content, your communications, your use of the services, or your violation of law or these Terms, to the maximum extent permitted by applicable law.

46. Termination

Either party may terminate the engagement in accordance with these Terms. AI Hasugas may terminate for material breach, non-payment, or unlawful use.

47. Effect of Termination

Upon termination, your right to use the services ends. Provisions that by their nature should survive, including payment obligations, disclaimers, limitations of liability and the No-Refund Policy, survive termination.

48. Dispute Resolution

The parties will first attempt to resolve any dispute informally by contacting each other. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in New York, and both parties consent to that jurisdiction, except where applicable law provides otherwise.

49. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules, except where mandatory local law applies.

50. Changes to Terms

AI Hasugas may update these Terms. Material changes will be communicated by posting an updated version with a new version number and effective date. Continued use after the effective date constitutes acceptance.

51. Electronic Communications

You consent to receive agreements, notices, disclosures and other communications electronically, including by email and through the platform.

52. Severability

If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect.

53. Entire Agreement

These Terms, together with the Privacy Policy and the No-Refund & Cancellation Policy, constitute the entire agreement between you and AI Hasugas regarding the services.

54. Contact Information

Questions about these Terms: Task@Aihasugas.com.