Version 1.0.0 · Last updated September 6, 2026
All payments to AI Hasugas for subscriptions, software access, AI services, telecommunications services, setup, onboarding, implementation, configuration, integrations, consulting, development, launch services, customization, purchased usage, and other services are considered final once charged, except where a refund is expressly required by applicable law.
Why Payments Are Final
Because AI Hasugas allocates software resources, telecommunications resources, personnel, configuration time, implementation time, infrastructure, third-party services and other resources upon purchase, setup and implementation payments are non-refundable once payment has been made.
Monthly Subscriptions
Monthly subscriptions may be canceled to prevent future renewals.
Cancellation does not retroactively cancel the current billing period.
Unless otherwise required by applicable law, amounts already paid for the current or previous billing periods are non-refundable, including where the customer:
- no longer needs the service;
- changes their mind;
- does not fully utilize available features or usage;
- fails to provide information needed for onboarding;
- delays implementation;
- decides not to launch after work has begun;
- experiences ordinary technical difficulties;
- is dissatisfied with a feature;
- expected functionality not expressly included in the purchased plan;
- cancels before the end of a paid billing period.
Effect of Cancellation
Cancellation prevents the NEXT applicable renewal after a properly submitted cancellation becomes effective. Service remains active through the end of the billing period that has already been paid.
Software and Technical Limitations
Customer acknowledges that AI Hasugas provides technology-dependent services that can rely on:
- artificial intelligence systems;
- software platforms;
- APIs;
- cloud infrastructure;
- telephone carriers;
- SMS providers;
- WhatsApp/Meta services;
- internet connectivity;
- third-party integrations;
- speech recognition;
- language models;
- third-party software;
- customer systems.
Technology Is Not Error-Free
Temporary downtime, latency, AI inaccuracies, failed integrations, carrier interruptions, API failures, third-party outages, software bugs, call quality issues, transcription errors, message delivery issues, or other technical problems may sometimes occur.
AI Hasugas will use commercially reasonable efforts to investigate and address service problems brought to its attention.
The existence of an ordinary technical problem, bug, temporary outage, third-party failure, AI error or service interruption does not automatically entitle the customer to a refund.
Nothing in this policy eliminates any rights that cannot legally be waived.
Customer Cooperation
Customers agree to provide AI Hasugas a reasonable opportunity to investigate and address reported technical or service problems.
Customers should contact AI Hasugas directly regarding billing or service concerns before initiating a payment dispute.
Customers agree not to initiate improper, knowingly false, or bad-faith payment disputes or chargebacks for valid authorized charges merely because they changed their mind, canceled after payment, did not fully utilize the service, or experienced an issue covered by the agreed Service Limitations.
Nothing in this agreement prevents a customer from exercising a right that cannot legally be waived, including rights relating to genuinely unauthorized or fraudulent transactions.
Customer Satisfaction
AI Hasugas wants customers to be satisfied. If a customer has a concern, they should contact AI Hasugas.
AI Hasugas may, at its sole discretion and without creating an obligation for future cases:
- troubleshoot the service;
- correct configuration;
- adjust implementation;
- provide additional assistance;
- provide service credits;
- make other accommodations.
Discretionary Accommodations
Any discretionary accommodation does not modify the No-Refund Policy for other transactions.
No Guarantee of Business Results
Customer acknowledges that AI Hasugas provides software, automation and implementation services. AI Hasugas does not guarantee:
- specific revenue;
- sales;
- leads;
- appointments;
- conversion rates;
- uninterrupted operation;
- perfect AI accuracy;
- perfect call transcription;
- perfect message delivery;
- specific customer outcomes.
How to Cancel
To cancel, use the billing portal linked from your order confirmation or email Task@Aihasugas.com from the address associated with the account. Your subscription remains active until the end of the current paid billing period, and you will not be charged again after that date.
Contact
Questions about this policy: Task@Aihasugas.com.