Privacy Policy

Data Collection

Depending on how you use the services, we may collect:

• Account information
• Business information
• Contact information
• Payment information (processed by our payment provider)
• Customer CRM data
• Lead and customer information you store or transmit
• Phone numbers
• SMS content
• WhatsApp messages
• Call recordings where enabled
• Call transcripts
• AI-generated summaries
• Appointment information
• Device and browser information
• IP addresses
• Usage data
• Cookies
• Log files
• Integration data
• Customer-uploaded information

How Data Is Used

We process information in order to:

• provide the services
• authenticate users
• process payments
• provide AI functionality
• make and receive communications
• provide support
• prevent fraud
• secure the platform
• improve services
• comply with law
• maintain service records, including records of agreements you accept

Agreement and Audit Records

When you accept our agreements when purchasing or signing up, we record which agreements you accepted, the policy versions in effect, the timestamp, your name, business name and email, and the IP address and browser user agent of the request. We keep these records to evidence consent and authorization for recurring charges.

AI Processing

Communications and content may be processed by AI systems to generate responses, transcriptions, summaries, classifications and automations. AI output may be inaccurate and should be reviewed before being relied upon.

Telecommunications Data

Voice and messaging services involve carriers and messaging providers that process phone numbers, message content, call metadata and, where enabled, recordings and transcripts.

Customer Data

Information you and your end customers provide through the platform is processed on your behalf to deliver the services you configure.

Payment Data

Payments are processed by Stripe. We do not store full card numbers. We receive limited payment metadata such as customer, session and subscription identifiers, amounts and payment status.

Cookies

We use cookies and similar technologies for essential functionality, security, and understanding how the services are used. You can control cookies through your browser, though some features may not work without them.

Service Providers

Third-party service providers may include:

• payment providers such as Stripe
• cloud hosting providers
• AI providers
• telecommunications carriers
• SMS providers
• WhatsApp/Meta
• CRM and integration providers
• analytics and security providers

Data Retention

We retain information for as long as needed to provide the services, meet legal, tax and accounting obligations, resolve disputes, and enforce our agreements. Records of agreement acceptance and payment are retained for the period required for those purposes.

Security

We use commercially reasonable administrative, technical and organizational measures to protect information. No method of transmission or storage is completely secure, and we do not claim that unauthorized access can never occur.

Data Transfers

Information may be processed in the United States and in other countries where we or our service providers operate. Where required, we use appropriate safeguards for such transfers.

Legal Compliance

We may disclose information where we believe it is reasonably necessary to comply with law, legal process, or a governmental request, or to protect rights, safety, property, or investigate fraud or security issues.

User Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To make a request, contact Task@Aihasugas.com. We may need to verify your identity before responding.

California Privacy Rights

If you are a California resident, you may have rights under the CCPA/CPRA to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. You will not be discriminated against for exercising these rights.

Children's Privacy

The services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children.

Business Customer Responsibilities

If you use the services to communicate with your own customers, you are responsible for providing required notices, obtaining required consents (including for automated communication and call recording), and honoring opt-out and privacy requests from those individuals.

Changes to Policy

We may update this Privacy Policy. Updated versions will be posted with a new version number and effective date.

Contact Information

Privacy questions: Task@Aihasugas.com.